10 Steps to LEAN -- 9

 

9. Management at the Gemba

Leaders must transition from "Directors" to "Coaches."

  • The Mechanics: Schedule regular Gemba Walks. Don't go with a checklist to find faults; go with an open mind to find "pain points."

  • The Deep Dive: Use the Humble Inquiry method. Instead of telling a worker what to do, ask: "What is the standard?", "How is it performing today?", and "What is preventing you from hitting the goal?"

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