Step 9: Run catchball

 

Step 9: Run catchball

Do not finalize the X-Matrix in a conference room and hand it down.

Use catchball:

  • leadership proposes the objectives
  • departments respond with reality, constraints, and ideas
  • revisions are made
  • ownership becomes negotiated and real

Questions to ask during catchball:

  • Can this target actually be achieved?
  • What support is needed?
  • What conflicts with other priorities?
  • What is missing?
  • What initiative would truly move this metric?

This is how the matrix becomes operational instead of ceremonial.

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